Frequently Asked Questions
When will my order arrive?
UK orders typically arrive within 2-5 working days from the order date. Please be aware that there may be delays due to the current pandemic.
I think my mail is lost - I haven't received my delivery yet?
While we cannot take responsibility for lost mail, if you haven't received your items, please contact us at crownedbyroyaltyy@gmail.com for assistance on how to proceed with a claim. More details on claims can be found here: Royal Mail Compensation Policy.
How can I prevent my pillowcase from staining?
To avoid stains:
- Sleep on your pillowcase with dry curls, avoiding greases or oils.
- Cover your pillowcase with a dark-colored cotton pillowcase for extra protection.
- If a stain occurs, wash the pillowcase immediately.
How often should I wash my satin items?
Use one side of the pillowcase for one night, then switch to the other side the next night. Continue for two nights before washing.
How do I wash my pillowcases and bonnets?
- Machine wash separately on a low heat silk wash setting and hang to dry.
- Alternatively, hand wash in cool water using a silk wash product or sulphate-free shampoo.
What material are the pillowcases made of?
Our pillowcases are made of polyester satin, which has a super soft, silky feel.
Can I return/exchange my items?
We accept returns and exchanges under the following conditions:
- Refunds: Available for faulty or damaged items within 14 days of purchase. Contact us at crownedbyroyaltyy@gmail.com.
- Exchanges: Items eligible for exchange must be in their original packaging and undamaged. Email us to initiate an exchange.
- General Returns: Unworn items can be returned within 14 days in their original condition.
- Return Fee: A fee of £3 applies to all returns to cover processing costs. This fee is non-refundable and the responsibility of the customer.
Return Process:
- Contact us at crownedbyroyaltyy@gmail.com to start your return or exchange.
- Our customer service team will provide detailed instructions based on your specific needs.
Refund or Exchange: Upon receipt and inspection of the returned item, choose between a refund or an exchange.
Contacting Us:
For any questions, reach out via email at crownedbyroyaltyy@gmail.com or contact us on Instagram. We are here to assist you!