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Return & Refund

At Crowned by Royalty, we strive to provide you with the best possible experience, and we understand that sometimes you may not be completely satisfied with your purchase. That's why we offer a hassle-free return policy to ensure your satisfaction.

At Crowned by Royalty, we strive for your complete satisfaction with our products. If you find that our hair accessories, bonnets, or pillowcases do not meet your expectations, you are welcome to return the unworn items to us. Please adhere to the following guidelines for returns:

  1. Time Frame for Returns: Returns must be made within 14 days of your purchase.

  2. Condition of Returned Items: We can only accept returns of items that have not been worn. Please ensure that the products are in their original condition.

  3. Return Process: To initiate a return, please reach out to us at crownedbyroyaltyy@gmail.com. Our customer service team will guide you through the process.

  4. Refund or Exchange: Upon receiving and inspecting the returned items, you can opt for a full refund or an exchange.

  5. Chargeable Return Fee: Please note that returning a product is subject to a chargeable fee, which will be the responsibility of the customer. This fee covers the costs associated with the return process.

We appreciate your understanding and cooperation with our return policy. Our goal is to ensure that you are delighted with your purchase and our service.

If you receive a defective or damaged item, or if you receive the wrong item, please contact us immediately, and we'll evaluate the issue and make it right.

Please note that we cannot accept returns on sale items or gift cards. The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at crownedbyroyaltyy@gmail.com. We're always happy to help.