FAQs

When will my order arrive?

UK orders will arrive within 2-5 working days from your order date. Please note there may be delays due to the current pandemic.

I think my mail is lost - I haven't received my delivery yet?

We can’t be held responsible for lost mail. If you have not yet received your items we recommend you contact us for further information on how to make a claim.
More details can be found here: https://www.royalmail.com/retail-compensation-policy-loss

How can I prevent my pillowcase from staining?

Please sleep on your pillowcase with dry curls (not infused in greases or oils) this will prevent interaction with the pillowcases dye.
Place your pillowcase over a dark coloured cotton pillowcase to protect your pillow.
If you encounter a stain wash your pillowcase straight away.

How often should I wash my satin items?

We recommend that you sleep on one side of your pillowcase one night and swap to the other side the next night. You can then do this for another two nights and wash.

How do I wash my pillowcases and bonnets?

Place in the washing machine separately, on a low heat silk wash setting and hang to air dry.
Alternatively, you can hand wash in a sink/basin with cool water with a silk wash product or sulphate shampoo.

What material are the pillowcases?

Can I return/exchange my items?

We offer refunds on faulty/damaged items within 14 days of purchasing. Please contact us at crownedbyroyaltyy@gmail.com
We offer exchanges on items that are still in the original packaging and not damaged. Please email us to make an exchange.

If you find that our hair accessories, bonnets, or pillowcases do not meet your expectations, you are welcome to return the unworn items to us. Please adhere to the following guidelines for returns:
1. Time Frame for Returns: Returns must be made within 14 days of your purchase.
2. Condition of Returned Items: We can only accept returns of items that have not been worn. Please ensure that the products are in their original condition.
3. Return Process: To initiate a return, please reach out to us at crownedbyroyaltyy@gmail.com. Our customer service team will guide you through the process.
4. Refund or Exchange: Upon receiving and inspecting the returned items, you can opt for a full refund or an exchange.
5. Chargeable Return Fee: Please note that returning a product is subject to a chargeable fee, which will be the responsibility of the customer. This fee covers the costs associated with the return process.
We appreciate your understanding and cooperation with our return policy. Our goal is to ensure that you are delighted with your purchase and our service.

How can I contact you?

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